Main Terms And Conditions Of Sale
Placing an order does not form a legally binding contract. A contract is formed between you, the customer, and us, Shoe Stop when we accept and confirm your order.
If an item is not in stock or no longer available, Shoe Stop's only liability will be to refund any payment made.
Goods will only be despatched on receipt of full payment for the goods ordered which may include an amount for delivery.
All prices given are in UK pounds.
Delivery will only be made to the cardholders registered address which may need to be verifed before despatch. We will not deliver to any other address.
Orders will be sent via Royal Mail or selected other couriers. Please allow 3-5 working days* for delivery.
* UK Working days - Monday to Friday excluding public and bank holidays.
Your purchase may be returned within 28 days. Although we are willing to accept your returned items, you must return the product at your own cost. The product must be unworn with any labels or tags still attached and in the original box which should not be defaced or damaged in any way.
Under the Distance Selling Regulations, you may cancel your order for any reason by giving us written notice within 14 working days, starting the day after delivery. This must be in writing and sent by email, via our contact form or by post to Customer Service Manager, Shoe Stop, 118 Newgate Street, Bishop Auckland. DL14 7EH. In all cases you are responsible for the cost of returning the goods.
We recommend that you obtain proof of postage and insurance for your return as we are not liable for goods lost in transit.
We regret that we can not deal with general enquiries or complaints about products we have not supplied. You should contact your original supplier directly.
Any dispute between Shoe Stop and the customer will be dealt with under English law.